Place a Section 29 or 35 notice

    Complaints

    We take complaints seriously. The first step is always to contact us directly. If we cannot resolve the matter to your satisfaction, you may approach one of the regulators below.

    When I Am Gone - internal complaints

    We aim to acknowledge complaints within 5 business days and resolve them within 30 days.

    complaints@wheniamgone.co.za

    FAIS Ombud (financial services)

    If your complaint relates to a financial service rendered under FAIS, you may approach the FAIS Ombud.

    info@faisombud.co.za · 012 762 5000 · faisombud.co.za

    FSCA (Financial Sector Conduct Authority)

    Conduct concerns about a financial services provider may be directed to the FSCA.

    info@fsca.co.za · 0800 20 37 22 · fsca.co.za

    Information Regulator (POPIA / PAIA)

    Privacy or data-protection complaints may be lodged with the Information Regulator.

    complaints.IR@justice.gov.za · inforegulator.org.za

    National Consumer Commission (CPA)

    Consumer-protection complaints under the Consumer Protection Act may be lodged with the NCC.

    complaints@thencc.org.za · 012 428 7000 · thencc.gov.za

    Cooling-off and cancellation

    Where the Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA) gives you a cooling-off right, you may cancel a qualifying transaction within the prescribed period and receive a refund of amounts paid, less any reasonable charges permitted by law. Contact support@wheniamgone.co.za to exercise this right.

    When I Am Gone

    Secure estate information vault for South Africans.

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    When I Am Gone (Pty) Ltd ("When I Am Gone") provides secure digital information storage tools only. When I Am Gone is not a law firm, financial adviser, or estate planning professional. This service does not constitute legal, tax, or financial advice. Consult qualified professionals for estate planning matters. Executors and beneficiaries are responsible for verifying information and obtaining professional advice before acting.

    Will documents created using When I Am Gone must be printed, reviewed, and signed in the presence of two competent witnesses as required by the Wills Act 7 of 1953. Electronic wills are not valid under South African law. When I Am Gone does not verify will validity, witness competency, or guarantee executor or Master of the High Court acceptance.

    When I Am Gone is the responsible party for processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA). We process data based on your consent and contract performance. Data categories collected include identity, contact, estate, and financial information. Sensitive vault entries are encrypted in your browser before they reach our servers, and uploaded files are encrypted on our servers before they are stored; the security of your own device and passphrase remains your responsibility. Data is held with our cloud and database providers under written POPIA processing terms. Retention: active accounts indefinitely; deleted accounts for 7 years per legal requirements.

    You have the right to access, correct, delete, or object to processing of your personal information. Contact our Information Officer at support@wheniamgone.co.za for data subject requests. We will notify affected users of any data breach within 72 hours. See our Privacy Policy for full details.

    © 2026 When I Am Gone (Pty) Ltd. All rights reserved. Registered in South Africa.

    When I Am Gone is a registered Financial Services Provider | FSP No: 55699 | Regulated by the FSCA

    Certain services are financial services under FAIS. Administrative vault services are non-FAIS. | CPA cooling-off rights apply. | The FSP licence is held by When I Am Gone alone and is never re-presented under a partner brand.

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