StoriesGathered with consent

    Stories from South African families and practitioners.

    Real accounts gathered with the consent of the families and practitioners who shared them. Some are anonymised composites, built from cases we know directly, where we could not publish an identifiable family's account. Composites are clearly labelled. Every story is reviewed by a human before it is published.

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    Featured storyFounder

    Why I built When I Am Gone

    A letter from our founder, written after years of sitting across the table from families in crisis.

    As an attorney, I have sat across the table from surviving spouses at some of the hardest moments of their lives. The estate is illiquid. The documents are missing. And the grief has to wait while the administration piles up.

    24 April 2026Read story

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    First 72 hours18 February 2026Composite

    The Friday night call

    Friday, 21:14. The hospital phones. By Sunday afternoon, you will have spoken to nine people you did not know on Thursday.

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    Practitioner2 March 2026Composite

    The letter the attorney kept

    The will was clear. The letter, written eighteen months earlier, was clearer still, and it was the letter that held the family together.

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    If you have a story

    Have a story to share?

    If something happened in your family, or in your practice, that you wish other South Africans had known about, we would be honoured to read it. Nothing is published without your written go-ahead, and we will change anything you ask us to change.

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    When I Am Gone is a life-file and estate-readiness platform. It is not a law firm, financial adviser, estate administrator, executor service, probate service or insurer. The platform stores information you supply and helps you keep it organised; it does not provide legal, tax or financial advice.

    When I Am Gone (Pty) Ltd ("When I Am Gone") is a registered Financial Services Provider (FSP No: 55699) providing secure digital information storage and estate-readiness tools. When I Am Gone is not a law firm or estate planning professional. For personalised legal, tax or estate planning advice, consult a qualified attorney or fiduciary practitioner. Executors and beneficiaries are responsible for verifying information and obtaining professional advice before acting.

    Will documents created using When I Am Gone must be printed, reviewed, and signed in the presence of two competent witnesses as required by the Wills Act 7 of 1953. Electronic wills are not valid under South African law. When I Am Gone does not verify will validity, witness competency, or guarantee executor or Master of the High Court acceptance.

    When I Am Gone is the responsible party for processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA). We process data based on your consent and contract performance. Data categories collected include identity, contact, estate, and financial information. Consumer vault entries are browser-encrypted; some authorised sharing workflows use server-side envelope encryption so access can be scanned, granted and audited. The security of your own device and passphrase remains your responsibility. Data is held with our cloud and database providers under written POPIA processing terms. Retention: active accounts are retained while the account remains open. Deleted vault contents are removed from active storage. Limited regulatory, audit and transaction records may be retained where required by law, including FICA records kept for at least 5 years from the applicable trigger date.

    You have the right to access, correct, delete, or object to processing of your personal information. Contact our Information Officer at support@wheniamgone.co.za for data subject requests. We notify the Information Regulator and affected data subjects as soon as reasonably possible after discovery of a security compromise, in line with POPIA. Our internal target is 72 hours where the facts allow it. See our Privacy Policy for full details.

    © 2026 When I Am Gone (Pty) Ltd. All rights reserved. Registered in South Africa.

    When I Am Gone is a registered Financial Services Provider | FSP No: 55699 | Regulated by the FSCA

    Administrative vault services are non-FAIS. Insurance services, where live, are financial services and are provided under the relevant authorisation, disclosures and product-provider terms. The will wizard and estate vault are software tools, not FAIS products. Insurance cover products are not yet on sale. When insurance products are offered, any remuneration will be regulated under FAIS and disclosed before any transaction. CPA and ECTA cooling-off rights apply where the transaction qualifies. The FSP licence is held by When I Am Gone alone and is never re-presented under a partner brand.

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